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FEATURED EMPLOYERS |
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Ticket Office Staff
Closing Date: Dec. 09, 2008
| Company: | Sundance |
| Job Location: |
Sundance - Utah County |
| Employment Type: | Seasonal - Part Time |
| Salary Range: | $8.00 per Hour |
| Benefits: | Yes |
Description: | Shift:
Part-Time, Seasonal Positions
Variable Shifts 15-30 hrs/week
MUST BE AVAILABLE WEEKENDS AND HOLIDAYS
SUMMARY
An individual hired in this position must be able to enthusiastically engage the guest. They must be willing and able to deliver a dynamic, significant experience for the Sundance guest. They must learn and share Sundance stories in an engaging way. This individual must want to come to work and have fun! Nothing less will do.
To help in all functions related to the ticket office and its customers.
| Duties: | ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Must be comfortable talking with people. Animated body language and eye contact.
Must know and live the Sundance Guiding Principles.
Must be able to handle high pressure situations and diffuse upset guests.
Maintain clean and organized ticket office for effective operations.
Answer incoming phone calls professionally and in a timely manner.
Employee must have a knowledge of ski rates and be able to handle all associated transactions at window.
Knowledge of all aspects of resort including guest activities, lodging, and dining.
Must be able to inform guests of ski and weather conditions on the ski hills.
Run register and handle point of sale transactions for ski and day passes including cash, credit cards, gift certificates, and voucher redemption.
Daily lift ticket sales, working with the Micros-computer and balancing cash drawers.
Take season pass photos and record and account for properly.
Greet guests and customers and answer all questions regarding the ticket office, ski & weather conditions, and Sundance.
ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TO:
Embrace and promote all facets of the Sundance Guiding Principles: vision, mission, service guidelines, and values.
Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures.
Be able to work a flexible schedule, work well under pressure, meet deadlines.
Possess the necessary social skills to work with a broad based constituency and provide excellent service to all internal and external guests.
Demonstrate cooperative behavior with colleagues and supervisors.
Keep information confidential as directed in the confidentiality agreement and furthermore support and comply with all Sundance policies, procedures, and standards.
Protect Sundance assets.
Be an ambassador of Sundance inside and outside of work.
ENVIRONMENTAL COMMITMENT
Support and participate in environmental programs associated with position: minimizing waste, recycling, energy conservation, purchase and use of sustainable products, education on environmental ethic, support vendors with similar ethic, decrease pollution levels, minimize the use of toxic chemicals, restore wild life habitats.
DRESS CODE
Sundance recognizes the impact that our image has on the guest’s impression of the resort and the perception of our ability to provide professional service to our clientele. In order to best promote a positive, professional image that meets Sundance guest’s expectations, employees are required to dress in a professional, conservative fashion that is appropriate for their area. Please use the following as a minimum standard:
All aspects of the Personal Appearance policy (SPL#50) must be in compliance.
Required to wear nametags at all times while in guest service area.
Clothing must be unwrinkled and clean, and in good condition (no rips, tears, or frays regardless of whether accidental or fashionably placed).
Blue jeans are permitted.
Men’s shirts must be tucked in when possible, related to the type of work, lifting bikes, etc.
Appropriate skirt length is from the knee to the ankle.
A tailored fit is required of all clothing.
Tank tops, halter tops tube tops, and spaghetti straps are prohibited.
Sleeveless shirts are permitted for females.
Bare midriffs are prohibited.
Proper footwear for your department is required. No open toed sandals
Dress sandals are permitted for females.
Flip flops are prohibited in all areas.
Tennis shoes are prohibited unless there is a business need (ie: Mtn. Ops.)
If an approved t-shirt is worn, it must be in good condition and have appropriate Sundance logos.
Sundance logo or a no logo baseball cap is permitted: beanies are okay.
Shorts are appropriate and must be mid thigh or longer during the summer month and must be approved by manager.
DISCLAIMER
This is a general description of this job. All employees of SUNDANCE PARTNERS LTD. will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.
| Qualifications: | QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
TECHNICAL/COMPUTER SKILLS
Proficient with Micros, computer databases, spreadsheets, and electronic mail.
CERTIFICATIONS, LICENSES, REGISTRATIONS
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, sit, walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.
OTHER QUALIFICATIONS
Sundance is an EOE. |
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